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Refund Policy

Effective Date: 5/30/25
Last Updated: 5/30/25

At Amora Global, we take pride in delivering high-quality sourcing, manufacturing, and quality control services. Your satisfaction is important to us, and while we do not offer refunds in all cases, we aim to be fair and transparent. This Refund Policy outlines the terms under which refunds may be issued.

Services Covered by This Policy

Our services include:

  • Factory sourcing and supplier matching

  • Direct product sourcing and purchasing

  • Quality inspections and audits

  • Monthly retainer-based support

As these are customized, labor-intensive services, many are non-refundable once work has begun. However, partial refunds may be considered depending on the stage of completion.

Eligibility for Refund

Refund requests may be considered under the following conditions:

  • The service has not yet been initiated (e.g., supplier contact not made)

  • The client cancels the service in writing within 24 hours of payment

  • A clear, documented failure on our part to deliver the agreed-upon service

Refunds will not be issued for:

  • Work already performed (e.g., sourcing already started, inspections already booked)

  • Delays caused by third parties (e.g., suppliers, customs, logistics)

  • Client changing their mind after supplier introductions or quotes have been delivered

Partial Refund

In cases where partial work has been done, a pro-rated refund may be offered at Amora Global’s discretion. For example:

  • If factory vetting is complete, but production hasn’t started

  • If inspection booking has not yet been confirmed

Refund Process

To request a refund:

  1. Email us at victorianchamberlin@gmail.com with your order/service reference and reason for the request. If you are already in contact with an agent, please provide them with this information. 

  2. Our team will review the request within 5–7 business days.

  3. If approved, refunds will be issued via the original payment method within 10 business days.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the new effective date.

Contact Us

For any questions or concerns regarding this policy, please reach out to:

Amora Global
Email: victorianchamberlin@gmail.com
Phone/WeChat: 18664909892

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